Terms of Service
Welcome
Welcome to our SMM Panel services. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read the following terms carefully before placing any orders.
1. Service Description
We provide comprehensive social media marketing services for various platforms:
- Followers services for Instagram, TikTok, YouTube, Twitter, Facebook, and other platforms
- Likes, views, comments, and engagement services
- Automated ordering system and API integration
- 24/7 automatic delivery system
2. Account Registration
To use our services, you must agree to the following conditions:
- You must be at least 18 years old or have legal guardian permission
- You must provide accurate and current information during registration
- You must keep your account password secure and not share it with anyone
- You are responsible for all activities under your account
- You must use only one account; creating multiple accounts is prohibited
3. Payment Terms
All payments are processed through our secure payment infrastructure:
- Balance added to your account is non-refundable
- Your balance can only be used to purchase services on our platform
- Prices may change without prior notice
- All prices are in USD unless otherwise stated
- Payment transactions are protected with SSL encryption
4. Refund Policy
Order-based refunds may be issued in the following cases:
- If the order has not started or completed within the specified time
- If the service was not provided as described
- If delivery failed due to technical issues
- In case of partial delivery, refund will be issued for the remaining amount
Note: Refunds are credited to your account balance, not to the original payment method.
5. Service Guarantees
Terms applicable to our guaranteed services:
- Free refill if drops occur within the guarantee period
- Guarantee periods vary by service (check service description)
- Guarantee becomes void if the account is set to private or deleted
- Guarantee becomes void if the username is changed
- You must open a support ticket for guarantee claims
6. Prohibited Activities
The following activities are strictly prohibited and may result in account termination:
- Using our services for illegal purposes
- Attempting to hack or exploit our system
- Using fake or stolen payment methods
- Creating multiple accounts to abuse the system
- Spamming or abusing the support system
- Using our services to defraud third parties
- Exceeding API limits to damage the system
7. Reseller Usage
If you use our services as a reseller:
- You are fully responsible for the services you provide to your customers
- You must resolve disputes with your customers yourself
- The prices and guarantees you offer to your customers are your own responsibility
- You must comply with API usage limits and rules
- You can manage your own panel by creating a Child Panel
8. User Responsibilities
When placing orders, you must pay attention to the following:
- Social media accounts must be public during the order process
- Make sure you enter the correct links and information
- Do not change account settings during order processing
- Act in accordance with the rules of each platform
- The user is responsible for incorrect orders
9. Limitation of Liability
We cannot be held responsible for the following:
- Sanctions applied to your account by social media platforms
- Drops occurring outside the guarantee period
- Delays due to platform updates
- Issues arising from third-party service providers
- Losses resulting from user errors
10. Account Termination
Your account may be suspended or closed in the following cases:
- Violation of any of these terms
- Fraud or forgery activities
- Abuse of the support system
- Behavior threatening system security
- Accounts inactive for extended periods
11. Privacy and Security
Your privacy is important to us:
- Your personal information is stored encrypted
- Your data is not shared with third parties except for legal obligations
- Your payment information is protected in accordance with PCI DSS standards
- Your order history is kept confidential
- Only you can access your account
12. Changes to Terms
These terms of service may be updated:
- Changes take effect as soon as they are published on our website
- You may be notified by email for significant changes
- Continuing to use the service after changes means you accept the new terms
- We recommend checking this page regularly
13. Contact
For your questions or concerns:
- You can reach us 24/7 through the support ticket system
- Our average response time is within 24 hours
- Priority support is provided for urgent situations